Privacy Policy

Last updated: March 2026

Key Points

  • Australian data sovereignty: Your data is stored and processed exclusively in Australia.
  • Encryption: All personal data is encrypted at rest (AES-256) and in transit (TLS 1.3).
  • Your rights: You can access, correct, or delete your data at any time under the Privacy Act 1988.
  • No data selling: We never sell, rent, or trade your personal information.
  • AI data: Your conversations are never used to train external AI models.

1. Australian Data Sovereignty

LonelinessSupport Pty Ltd is an Australian company. All personal data collected through our platform is stored on servers located exclusively within Australia. Your data never leaves Australian borders.

2. Information We Collect

We collect the following types of information:

  • Account information: Name, email address, phone number
  • Profile information: Interests, preferences, location (suburb level)
  • Wellbeing assessments: Responses to wellbeing check-ins
  • Visit records: Visit dates, companion worker assignments, visit notes
  • Communication: Messages sent through the platform
  • Technical data: Device type, browser, IP address (for security purposes)

3. How We Use Your Information

Your information is used to provide, personalise, and improve our services. Specifically:

  • Matching you with compatible companion workers
  • Scheduling and managing visits
  • Safety monitoring during visits
  • Wellbeing tracking and reporting (with your consent)
  • Communicating with you about your account
  • Improving our services through anonymised analytics

4. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data in a machine-readable format
  • Withdraw consent for data processing
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

5. Contact Us

For privacy-related enquiries, contact our Privacy Officer:

Full privacy policy coming soon. This document provides an overview of our key privacy commitments. For questions, please contact us.